ASSISTANCE
FREQUENTLY ASKED QUESTIONS\FAQ
ORDERS
Delivery takes approximately 2-4 working days.
During checkout, you will be able to select your preferred delivery option, along with the associated costs and estimated delivery times.
For orders containing multiple items, shipments may be dispatched on different days and from different warehouses.
Once your order has been dispatched, the courier will send you a notification containing tracking details.
Alternatively, by entering your email address and order ID, you can track your shipment via the following link.
During public holidays or periods of high order volume (sales, promotions, etc.), delivery times may be delayed.
For further information, please visit the dedicated portal and look for the relevant section.
Once your order has been dispatched, the courier will send you a notification containing tracking details.
Alternatively, by entering your email address and order ID, you can track your shipment via the following link.
The tracking service will show real-time updates on the status of your shipment from the moment the parcel is handed over to the courier.
If there are no updates for more than 5 working days, you can visit the dedicated portal and submit a report by selecting the relevant section.
For information on changing your order, please visit the dedicated portal and look for the relevant section.
After registering your account at the following link , you will receive your welcome discount code via email.
This code must be entered in the appropriate field when placing the order, before payment.
On the product page of each item you will find the ‘Size Chart’ for the corresponding measurements for each size. Here you can also check the size conversion for your country. Check the Clothes Measurements of the item, if available.
The models in the photos are all wearing size 42/M and are approximately 177cm tall.
The sizes shown are Italian.
It is not possible to obtain a refund on VAT for orders placed online.
From the drop-down menu at the bottom left of the site, you can see which countries are active for shipping.
By selecting your country, you will see the prices and terms and conditions applicable to that country.
For further information, please visit the dedicated portal and look for the relevant section.
Prices are different depending on the country of destination. So, it is important to select your destination country before exploring the website to display the correct prices. Also, by selecting your country, you will see all the sales conditions updated for that country.
Some items in certain colour variants are considered ongoing models. Therefore, these colour variants are not subject to promotions. For each item, you can view the correct price by clicking on the available colour variants.
For further information, please contact customer service at customercare@abrahamindustries.it
Orders containing multiple items may be shipped at different times and from warehouses in different locations.
For each shipment, a confirmation email with the details of the items included will be sent.
You will also receive a tracking email from the courier handling the delivery.
Sometimes, it may happen that some of the tracking information doesn’t show any updates.
In such cases, it’s possible that different warehouses in the same location have dispatched a single shipment, in which case only one tracking number will be active.
If all shipments show as delivered but you have not received all the items, please contact customer service at customercare@abrahamindustries.it.
Payments
Cash on delivery is not possible.
During the order checkout process, the available payment methods will be displayed.
For further information, please visit the dedicated portal and look for the relevant section.
During checkout, you will be able to select bank transfer as your payment method.
Follow the step-by-step guide and make the transfer as instructed.
The value date for the transfer must be within three working days from placing the order.
The order confirmation email will only be sent once we have received payment.
For further information, please visit the dedicated portal and look for the relevant section.
If the order is successful, the order confirmation e-mail is immediate.
If the payment was made by bank transfer, you will only receive this e-mail once the payment has been received. The transfer is usually completed within seven days.
If payment has been deducted, but you do not receive an order confirmation e-mail, please contact customer service at customercare@abrahamindustries.it
RETURNS
Please note that to initiate a return, you must submit the relevant request within 14 days of receiving your order via the following link.
Returns can always be made regardless of any current promotions.
Only one return request is permitted per order (even for multiple items from the same order).
Therefore, you must wait until you have received all the items ordered before submitting the request.
For further information, please visit the dedicated portal.
You may submit only one return request per order (even for multiple items) within the permitted period.
Please note that items to be returned will only be accepted if:
- they have not been used;
- they have not been damaged whilst being tried on;
- they have not been soiled or washed;
- they retain all original components, labels and finishes;
- they have not been altered in any way.
Should the return be considered non-compliant, i.e. if the products returned by the customer are damaged, used and/or soiled, the customer will receive an email from customer services outlining the next steps to follow.
Once you have completed the returns form, you will be guided through the next steps for preparing and returning your items.
If your return contains multiple items, please pack them all together in a single package and use a single shipping label.
For further information, please visit the relevant section.
A size/colour exchange service is not available.
To receive a different size or colour, please return the item, which will be refunded within the time limit, and place a new order.
If you receive a defective item or one that is different from what you ordered, please log in to the portal and follow the steps outlined in the relevant section at the following link.
REFUNDS
Before issuing a refund, our logistics team must verify the conformity of the returned items.
For further information, please refer to the relevant section of the terms and conditions of sale at the following link.
The refund will be issued within 14 days of receipt of the return and only after the logistics department has confirmed its compliance.
For further information regarding refund timescales, please visit the dedicated portal and consult the relevant section.
If the return is found to be non-compliant, customer service will provide instructions on how to proceed via email.
In the event of a return, the refund will be issued using the same payment method used for the original purchase. The refund will be processed within 14 days after our logistics team has received and inspected the returned item(s).
If the account used to make the payment is due to expire or has been closed, you must notify us of this when submitting your return request to customercare@abrahamindustries.it
Please note that a handling fee will be deducted from each return.
To view the details of the deduction, please refer to the Returns and Refunds section.
Depending on your original payment method, it may take up to 21 days for the refund to be visible in your account.
Once the refund has been processed, you will receive a confirmation email.
If the refund has not appeared in your account after the number of days indicated, please log in to the dedicated portal and check the relevant section.
In accordance with our terms and conditions of sale, any outward shipping costs will not be refunded in the event of a return.
A return handling fee will be deducted from each return.
To view details of the deduction, please refer to the Returns and Refunds section.
The refund is processed by reversing the original payment. Therefore, if promotional codes (e.g. welcome discount) were applied at the time of ordering, the actual amount paid for each item purchased will be refunded.
For further information, please contact customer service at customercare@abrahamindustries.it
